Returns & Refunds

Returns & Refund Policy

Last updated: June 2026

Thank you for shopping with us. We appreciate your support!

Overview

All sales are final. Because tiles are play items and cannot be resold once opened and played with, we are unable to accept returns on used items.

Report an Issue

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@playtenpai.com with the following information:

• Your order number
• A brief description of the issue
• Photos if applicable

Our Policy

We truly want you to be happy with your tiles. If we receive a report of damage, defects, or errors, we'll work with you directly to find a solution that works. We may offer a replacement, store credit, or other options at our discretion.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or played-with tiles
• Custom or made-to-order items
• Sale or clearance items
• Gift cards

Cancellations

Orders cannot be canceled once they have been processed or shipped. Please contact us at hello@playtenpai.com immediately if you have a concern about your order.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must be in the same condition as received, unused, and in original packaging. You will need to provide proof of purchase.

Questions?

If you have any questions about our returns and refunds policy, please reach out to us at hello@playtenpai.com.